1. Processing Fees

MetasBank charges a processing fee on all withdrawal requests. The fee is included in your total proceeds (withdrawal amount + fee) and covers the administrative cost of reconciling your account across our multi-layered verification and settlement systems.

By initiating a withdrawal, you acknowledge and agree that only the withdrawal amount will be deducted from your balance upon confirmation and that the processing fee is included in your total proceeds, as outlined in our Terms and Conditions.

2. Terms & Conditions

2.1 Acceptance of Terms

By accessing or using the MetasBank platform ("Service"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service.

2.2 Eligibility

You must be at least 18 years old and capable of forming a binding contract. The Service is available only in jurisdictions where MetasBank is licensed to operate.

2.3 Account Registration

• You must provide accurate, current, and complete information during registration.
• You are responsible for safeguarding your access key and credentials.
• You must notify us immediately of any unauthorized use of your account.

2.4 Prohibited Activities

• You may not use the Service for any illegal or unauthorized purpose.
• Money laundering, fraud, and terrorist financing are strictly prohibited.
• Any attempt to manipulate, disrupt, or bypass our systems is forbidden.

2.5 Limitation of Liability

MetasBank shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability is limited to the amount of fees paid by you in the 12 months preceding the claim.

2.6 Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, suspicious activity, or at our sole discretion. Upon termination, your balance will be returned to you subject to applicable laws and pending obligations.

3. Privacy Policy

3.1 Information We Collect

• Personal Information: Name, email address, phone number, date of birth, address.
• Financial Information: Bank account details, transaction history, account balances.
• Technical Information: IP address, browser type, device information, session data.

3.2 How We Use Your Information

• To process transactions and maintain your account.
• To verify your identity and prevent fraud.
• To comply with legal and regulatory obligations (KYC/AML).
• To communicate with you about your account and our services.

3.3 Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating the platform, processing payments, or conducting compliance checks. These providers are bound by strict confidentiality agreements.

3.4 Data Security

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your information. However, no method of electronic storage or transmission is 100% secure.

3.5 Your Rights

• You may request access to, correction of, or deletion of your personal data.
• You may withdraw consent for data processing at any time.
• To exercise these rights, contact our support team.

4. Processing Fee — Detailed Terms

4.1 What Is the Processing Fee?

The Processing Fee is a charge applied to each withdrawal. It is not refunded; it covers the secure reconciliation of your withdrawal request across our internal and external settlement systems.

4.2 When Is the Fee Applied?

• Confirmed Withdrawal: Only the withdrawal amount is deducted from your balance when the request is confirmed. The processing fee is included in your total proceeds (withdrawal amount + fee).
• Rejected Withdrawal: The full withdrawal amount is immediately restored to your balance.
• Cancelled Withdrawal: Same as rejected — full restoration.

4.3 Why Do We Charge a Processing Fee?

This fee covers the automated processes that ensure your account records are consistent across our database, payment processors, and banking partners. These processes include ledger reconciliation, transaction verification, and compliance screening.

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files stored on your device by your web browser. We use cookies and similar tracking technologies to enhance your experience, analyze usage, and maintain session security.

5.2 How We Use Cookies

• Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
• Analytics Cookies: Help us understand how you interact with our platform to improve performance (e.g., page load times, feature usage).
• Preference Cookies: Remember your theme selection (light/dark mode) and language preferences.

5.3 Third-Party Cookies

We do not use third-party tracking cookies for advertising purposes. Our analytics are self-hosted and anonymized. No personal data is shared with external analytics providers.

5.4 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of your account, including the ability to log in or maintain your session.

6. Contact & Support

If you have any questions about these policies, please contact our support team through the live chat feature on your dashboard or email us at support@metasbank.com.